Improving performance through management/staff knowledge
and incentives

Cogitare can implement improvements to performance by converting understanding and modelling into knowledge and incentives for management and front-line staff. In the short term this is achieved through improved training. In the medium term monitoring, targets, and measurement tools can be implemented.

Training
Cogitare recognises the importance of every individual and the contribution they can make to the success of an organisation. We can create and organise training courses, or adapt existing training, to empower management and staff, with the knowledge of how their actions can influence and improve overall performance.

Monitoring and Targets

Cogitare can:

• Help develop/improve existing models and measurement systems to measure performance "down to the individual", and evaluate an individual's contribution to overall performance. This enables training to be targeted to where it will reap the most rewards and incentivises staff, since their performance can be monitored by themselves and others;
• Establish performance measures and set targets for performance improvements which individuals understand, know how to influence, and against which individual performance can be monitored. The targets and performance measures need to be carefully designed to contribute towards overall performance, and not simply divert resources, from one problem to another.
  

Experience

Trained London Underground staff to manage the PPP Capability performance regime;
Specified performance tools such as a run-time variability model to enable knowledgeable "bottom up" best-practice benchmarking and target setting;
Advised London Underground in relation to run-time management and target setting;
Developed driver monitoring software which compares actual driving to best-practice. The Train Data Processor takes the output from on train data recorders (fitted to many Train Operating Company and London Underground trains) and compares the actual driver speed-distance trace to the best-practice speed-distance trace.